When your business relies on XMLMill for your document processing, you want to be sure that you get the support when needed.
We offer you 2 support packages that will save you value time:
Each license comes with 90 days of e-mail support. This to get you started with XMLMill so you can be immediately productive and save you development time . This service covers:
- Email-support. Questions are answered usually within 24 hours (Monday through Friday CEST)
- Free upgrade to all minor and major releases during this period.
If you use XMLMill in your business applications you will always want to have a XMLMill engineer 'at your fingertips'.
Through our priority web-based or email support, you will save development time by getting questions answered quickly by our technical services engineers. Protect you investment by our premium support package, containing:
- Upgrade to all minor and major releases during this period.
- Access to our support engineers via email.
- Access to our online knowledge base (when available).
- Next business day guaranteed response.
- Continuous effort to resolve business critical issues (*)
- Up to two named contacts
Premium Support is priced at 15% of product list price with a minimum purchase of 1000 euros for 12 consecutive months.
(*) Business-critical issues include problems with installation or operation of XMLMill software which have no immediate workaround, and which cause one of the following:
- inability to run mission-critical applications in production environment
- system failures
- an unacceptable delay in the development and release of mission-critical applications.